Delete Your Account
You can request permanent deletion of your ShareARide account and the personal data associated with it at any time.
To request deletion:
- Send an email to info@sharearide.co.za from the email address linked to your ShareARide account.
- Use the subject line "Account Deletion Request" and include your full name and registered phone number, so we can confirm it's really you.
- We'll verify your identity and confirm once your account and data have been deleted — this is usually completed within 14 days.
What gets deleted
We delete your account profile, contact details, driver verification documents (if applicable), and saved banking details.
What we may keep, and why
South African law requires us to retain certain financial transaction records (bookings, payments, payouts) for accounting and fraud-prevention purposes even after account deletion. Where this applies, this information is retained only as required by law and is no longer linked to your active profile.
Questions about this process? See our Privacy Policy or email info@sharearide.co.za.